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Privacy Policy

CYBERNET SYSTEMS TAIWAN
Privacy Policy

Updated July 20, 2018
CYBERNET SYSTEMS TAIWAN Co. Ltd. (“CSTW”) and its worldwide offices take your privacy seriously. This Privacy Policy describes what personal data we collect from you when you interact with CSTW or use our products and services. It explains how
 
we use your personal data and what rights and options you have. This Privacy Policy also describes our compliance with global privacy laws, including the European Union General Data Protection Regulation (GDPR).
CSTW does not sell or rent your information. We only disclose your information to third parties for the limited purposes described in this Privacy Policy.
This Privacy Policy is presented in two parts. Part One describes our privacy practices generally. Part Two provides details on specific products and services, including our web site and our use of cookies.
Part One: CYBERNET SYSTEMS TAIWAN

1. Information We Collect

CSTW may collect certain types of information about you when you access and use our products and services, visit our web site, or interact with us in other ways such as attending a CSTW event or having a sales call. The categories of information we collect are:
• Name and contact information, such as your first and last name, gender, phone number, mailing address, email address, and country.
• Organizational information, such as the name of your company or institution and your role and title.
• Payment information, if you make a purchase from us.
• License information, products and services you have purchased and the licensed users and devices for those products.
• Usage information includes web analytics information, such as the pages on our web site that you visited and the links you clicked on.
• Device and network information, such as your IP address, operating system, preferred language, and browser type.
• The content of your communications to us, such as feedback, customer support requests, and technical support requests. These may include emails or recordings of phone calls.

• Other information that you submit to CSTW voluntarily, such as requests for information about upcoming events, files and data that you store using CSTW online services.

We may store your information outside your country of residence, wherever we or our third-party service providers operate.
We may retain your information for as long as needed to fulfill the purposes outlined in this Privacy Policy, or as allowed or required by law. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. We determine how long to retain your information based on its purpose and usefulness. For example, if you once consented to receiving marketing emails but subsequently did not communicate with us or use any of our products or services, we may delete your information. However, if you have a perpetual license to one of our products, we may need to maintain a record of your license indefinitely.

2. How We Collect Information

We collect usage, device, and network information when you access our web site or use our products. The rest of the information listed above may come directly from you; from our authorized resellers and distributors, affiliates, vendors, or other business partners, such as companies that help us organize events; or from an organization or guardian who has authority to provide the information on your behalf.
In cases where your organization licenses or purchases products or services that you use, creates an account on your behalf, or otherwise administers your use of CSTW products and services, your use may be subject to your organization’s policies. Your license administrator can access certain information about you, such as your name, email address, and the products to which you have access under your organization’s license. CSTW is not responsible for the privacy or security practices of your organization, which may differ from those set forth in this Privacy Policy. If your organization is administering your use of CSTW products and services, please direct your privacy inquiries to your organization or administrator.

3. How We Use Your Information

We use the personal information that we collect for the following purposes:
• To provide products, services, and support requested by you or on your behalf.
• To process and ship orders that you place with us or that are placed on your behalf, and to provide you with documentation or other material in support of such orders.
• To manage licenses and ascertain use of our products and services.
• To administer and improve services, including our web site.
• To enable delivery of consulting or training services and participation in seminars, trade shows, and other events.
• To provide any communication or material necessary to respond to an order for a product or service, a request for support or information, or an application for a seminar, trade show, or other event.
• To solicit optional feedback in the form of surveys measuring customer satisfaction with CSTW products, services, and events.
• To notify you of new products, updates, or other information related to purchases or your information requests.
• To provide important information regarding the renewal of agreements, version upgrades, and other notifications about products and services that you license or use.
• To send promotional material about our company, products, services, and events and, in some cases, on behalf of related third-party products, services, and events.
• To market and sell our products and services. You may opt out of marketing emails.
• To enforce our agreements or comply with obligations imposed by applicable laws, regulations, or a court or administrative order. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.

4. Reasons We Share Your Information

CSTW will not sell or rent your personal information to other companies. We will not disclose your personal information to other companies, except in the limited manner and for the limited purposes described in this Privacy Policy.
CSTW may share information with affiliates, partners, service providers, authorized resellers and distributors, and other third parties in order to fulfill the limited purposes described in Section 3 above. These entities may be located throughout the world and fall into the following categories:

• Web and systems infrastructure providers (e.g., providers of storage, databases, metrics, license management, business intelligence, social media, analytics, security services, and other information technology services)
• Providers of products and services for business operations (e.g., accounting systems, contract management, payment processing, order fulfillment, support)
• Affiliates and authorized distributors who may use information for CSTW business purposes including marketing, sales, and support of CSTW products and services
• Event management and service providers for in-person and online events such as conferences, webinars, and training sessions

CSTW may release current or past user information to third parties for limited purposes, such as investigative and enforcement purposes, in the event CSTW believes that usage is (i) in violation of applicable CSTW terms, and/or (ii) associated with the commission of unlawful acts. CSTW may also disclose aggregate information that does not personally identify individuals to third parties.
When we share personal information, we use a contract requiring the recipient to protect your personal data in compliance with law. If you have questions about the safeguards that we use to protect your data or would like to request a copy, you can contact us at mktservice@cybernet-ap.com.tw.

5. Your Choices about Your Information

Opting out of marketing and sales commercial email communications
CSTW sends many types of email including electronic newsletters and event announcements. We also may contact you for marketing or sales purposes using the information provided to us by you or on your behalf through our web site or through our sales channels, resellers and distributors, or business partners such as those who help us manage events. You may choose not to receive these types of communications.
To opt out, you can unsubscribe by emailing your request to mktservice@cybernet-ap.com.tw or follow the opt-out instructions contained in emails you receive.
Informational communications

For licensed customers, including trial users, we contact you for purposes of communicating with you about the CSTW products or services that you are licensing or using. These are transactional messages that provide information about, for example, software updates, upcoming renewals, and new releases to which you have access under your current license. You cannot opt out of these messages while you have an active license because they contain important information about your licensed products and the services you are using.

Blocking cookies and web-based advertising
You can use browser settings and third-party services to block cookies, advertisements, and certain other kinds of information transmitted over the Internet. For more details, consult your web browser’s documentation and help pages, and see our sections below on cookies and third-party advertising.

Changing, correcting, or deleting your personal information
CSTW member account holders may make changes and corrections to personal information by emailing request to mktservice@cybernet-ap.com.tw. If you have other questions or requests about your personal information, or wish to exercise any of your legal rights involving your personal information, please contact us at mktservice@cybernet-ap.com.tw.
In some cases, we may not be able to fully comply with your requests. For example, even if you request that we delete your personal information, we may need to retain your data for legal purposes. In these cases, we will respond to your request and explain the extent to which we were able to comply.

6. Compliance with Privacy Laws, and GDPR

CSTW complies with applicable privacy laws, including the GDPR, and adheres to fair information practice principles.
GDPR and global privacy laws
If you are subject to the GDPR or other applicable privacy laws, you have the right to make certain requests about your personal data. You have the right to request access to your personal data, request that CSTW correct your personal data so that it is accurate and up to date, or request that your personal data be restricted or removed. You have the right to object to the processing of your personal data on the grounds that the processing is not lawful. You have the right to data portability, the right to withdraw consent to processing, and the right to lodge a complaint with a supervisory authority.

If you are subject to the GDPR, you also have the right to object to the processing of your personal data for direct marketing purposes at any time and free of charge.
CSTW generally relies on legitimate interests as the lawful basis for processing personal data. Specific legitimate interests are listed in Section 3 (How We Use Your Information) above. In addition, when you enter into a legal or business transaction with us, such as a purchase, a software license, or other legal contract, we need to store and use personal information associated with that transaction to enforce our rights under the transaction and to meet our legal obligations to you or to government authorities. We rely on consent when you give us information for a specified reason, such as registering for an event. If you choose not to provide information, our ability to provide you with certain products and services may be limited to the extent that such products and services depend on the information.

8. Changes to the Privacy Policy

CSTW may modify this Privacy Policy at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Policy. Notification of material changes to this Privacy Policy will be provided by noting a new "updated" date at the top of this Privacy Policy.
Part Two: Privacy in Specific CSTW Products and Services

1. CSTW Member Account

Most CSTW website services are accessed using your CSTW member account. Your name, email address, country, organizational information, and phone number are required to create a CSTW member account. This information is provided by either you or your organization at the time the account is created. We do not allow children under 18 to create a CSTW member account. Accounts for children must be created by an authorized adult who can consent on the child’s behalf.
Email verification will be required for your CSTW member account. When you are logged in with your CSTW member account, CSTW can associate your login and usage with subscriptions to CSTW products and services to which you have access.

2. Web site and online services

When you visit the CSTW web site and otherwise use our online services, we collect usage, device, and network information such as your IP address, the type of operating system and web browser you are using, and which areas you visit. We may use data collected in web server log files, JavaScript code, and cookies (as further described below). We use this information for purposes such as administering our web site, helping to diagnose problems with our technology infrastructure, providing visitors with relevant content, and analyzing visitors’ behavior to better understand their needs.
The CSTW web site also has several forms and additional collection methods that request contact and other information. Providing this information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the CSTW web site or software without providing the requested information. When you voluntarily submit information to us through a form on our web site and that information is not part of a legal or business transaction (for example, if you download a white paper or send us feedback), you consent to the storage and use of your information for the purpose for which it was submitted and your information may also be used for sales and marketing purposes unless you opt out.

3. Cookies

When you visit the CSTW web site or otherwise use our online services, one or more cookies are placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your web browser. A cookie consists of a simple code that is used to access your account information, maintain current session data, gather broad demographic information, and help analyze web site traffic. CSTW may use the information in cookies for a variety of purposes including, but not limited to, market research and improving the content of our web site. Cookies may also be accessible to third parties for the web analytics, social media, and advertising purposes described below.
Although web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your web browser to disable cookies. You can also set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you choose to decline cookies, you may not be able to take advantage of all the features of the CSTW web site and online services.
Some cookies are used for internal purposes, such as keeping you logged in to your CSTW member account or telling us which pages you have visited. Other cookies are shared with third parties; see the web analytics, social media, and third-party advertising section below for an explanation of how these are used. CSTW also sets cookies that look at your preferences when you use the web site so that CSTW may offer you tailored marketing information that you may be interested in.

4. Web analytics, social media, and third-party advertising

CSTW engages a third-party web traffic analysis company to log aggregate information coming through our web site on our behalf. CSTW controls how that data may and may not be used. When you visit our web site, the third-party web traffic analysis company may use technical tracking methods such as cookies (which may be listed under the domains cybernet-ap.com, cybernet-ap.com.tw), and web beacons, on our behalf, and may receive information about your browsing on our web site. We may also use these technical tracking methods in emails to determine whether the recipients have opened such emails, clicked on links contained in those emails, and continued to browse our web site. We direct the third-party web traffic analysis company to collect information that is unique to individual visitors. The information collected is not personally identifiable to the third-party web traffic analysis company. We do not share any personally identifiable information, such as your name, mailing address, or email address, with the third-party web traffic analysis company.
CSTW may work with select third-party partners who use cookies, web beacons, and other storage technologies to provide measurement services and serve you CSTW related content, including CSTW advertisements, on their web sites or elsewhere on the Internet, based on your prior visits to our web site. We allow third-party companies, including social media web sites, to collect certain anonymous information when you share or bookmark content from our web site. We do not share any personally identifiable information with these third-party companies. However, if these companies already have information about you or have also stored cookies on your computer, they may be able to match the non-identifiable information with their existing information to identify you.

5. Do Not Track

Like most other companies, our web site and online services are not consistently configured to respond to browsers' "Do Not Track" signals because at this time no formal "Do Not Track" standard has been adopted.

6. Customer service and technical support

Communications related to support, such as email and form submissions, are retained in CSTW systems for purposes of tracking support issues and improving our products.

8. Product installation, licensing, and usage

The information we collect in connection with product installation, licensing, and usage allows us to understand your requirements, to ensure effective licensing of our products, and to provide you with information that you may need for support in the future.

To enable you to use our products, we may request or collect information such as your name, email address, physical location, phone number, title, company name, and/or system login name. Such information may be used to activate, register, or update your product or license.

15. Products and services purchased through authorized resellers and distributors

We share information with our authorized resellers and distributors to the extent required for them to perform their duties. We also receive information from our authorized resellers and distributors when you contact them regarding our products and services, or purchase our products or services from them. The information shared includes your contact information, organization information, license information, and the products and services in which you have expressed an interest.

16. In-person and online events

If you register for, attend, or express interest in one of our in-person or online events, such as a seminar, conference or webinar, we collect your contact information and information about your organization, role, and interests related to our products and services. We may either receive this information from, or share this information with, third parties who are jointly managing or who are assisting us in managing the event. For example, these third parties may include vendors who are managing event registration, online webinar providers, or app providers who allow you to download an app for event scheduling or attendance.
If you have questions about this Privacy Policy or CSTW privacy practices, contact us at mktservice@cybernet-ap.com.tw.
 
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